This Holiday Sale is valid from now until 11:59 PM on January 1, 2026 (Pacific Time, UTC-8), unless otherwise stated.

Please note: Due to local policy updates (e.g., shipping, tariffs), discounts, bundles, and promotional perks are subject to change during the event. The final product prices and discounts are those displayed at checkout.

Orders are processed and shipped within 3 business days of confirmation. Orders placed on weekends will ship on the following Monday or Tuesday.
Once dispatched, delivery typically takes 4-8 business days, depending on your location.

Heads up: Due to high holiday order volume, slight shipping delays may occur. Your order may also be shipped in multiple packages. If you haven't received your order after the estimated delivery window, please contact us via Live Chat or email at officialstore@e-pxn.com.

To get your items to you as quickly as possible, we prioritize shipping from the warehouse closest to you that has your items in stock. If some items are unavailable at that warehouse, they will be shipped separately from another location. Additionally, large items may require split shipments due to carrier restrictions. You can track the status of each package in your order details.

You may attempt to modify the delivery address before the order is shipped. To do so, please contact officialstore@e-pxn.com with your order information as soon as possible. Once the order is shipped, the address cannot be modified.

Yes. All purchases made during the Holiday Sale follow our standard return policy. Products must be returned within the specified policy window in their original, unused condition with all packaging. Please see our Refund Policy section below for more details

Discount eligibility and stacking rules are specified on each promotion's page. Some discounts (e.g., member coupons, site-wide sales) may not be combined. The final eligible discounts will be displayed on your checkout page.

Stocks are indicated on the product page. If an item becomes unavailable after you place your order, we will notify you promptly and arrange for a refund or restocking.

Yes,orders can be canceled, but you must contact us within three hours of placing the order; otherwise, a corresponding service fee will be charged. Please contact our support@e-pxn.com as soon as possible. If the order has already been shipped, our standard return process will apply. For more details, please refer to the return policy on this website.

Once your order ships, you will receive a confirmation email with your tracking number(s). You can also check the real-time shipping status in "Track Your Order" in your account.